Join the roadside assistance responder network

AURA roadside responders provide quick, reliable help to motorists in need. Join the network to get real-time alerts and new job opportunities through AURA’s smart dispatch technology.

Join the network

What is the roadside assistance responder network?

The AURA roadside assistance network connects towing and roadside teams to real-time alerts across Kenya, ensuring faster help for stranded motorists.

Real-time alerts for breakdowns, accidents, and recovery requests.

Smart dispatch assigns the nearest available responder.

Expanding nationwide to keep drivers moving safely.

Why join as a roadside responder

Grow your business

Get more roadside callouts and scale your operations with AURA’s growing network.

Work smarter, not harder

Auto-dispatch, live tracking, and easy management through AURA’s Portal.

Build trust and transparency

GPS tracking and live reporting ensure transparency and quicker service.

Join the network

How it works

Joining the AURA roadside assistance network is simple. Follow these steps to start receiving alerts and helping motorists on the road.

Apply & get verified

Have the required licenses, trained staff, and a reliable tow or recovery vehicle.

Onboard

Set up the AURA App and complete quick training.

Receive alerts

Get real-time roadside callouts and respond fast with smart dispatch.

Earn

Get paid for completed jobs and track performance in the AURA Portal.

What you need to get started

Before joining the AURA security roadside assistance network, ensure your team meets the basic operational and compliance requirements to deliver reliable, professional response service.

Licenses and certifications

Have all the required documentation in place, including a valid NTSA inspection certificate, valid comprehensive insurance, and a driver who holds a valid driver’s licence.

Reliable communication

Use the AURA-provided device, app, and data connection to stay reachable and receive real-time updates throughout every call-out..

Stable internet connection

Ensure a consistent data connection to receive dispatch alerts, navigate to incidents, and update callout status in real time.

Technology that supports you

AURA’s technology ecosystem gives responders the right tools to operate efficiently, stay connected, and respond faster. Each product is designed to enhance coordination, visibility, and control across every callout.

Dispatch console

Manage, monitor, and coordinate responses in real time through an intuitive web-based control centre.

Explore our technology

Responder app

A customisable mobile app for responders to receive alerts, navigate to incidents, and report outcomes.

Explore our responder app

Ready to join?

It takes less than five minutes to apply and start receiving verified callouts in your area. Grow your business, respond faster, and be part of a trusted network.

Join our network

What responders have to say

“AURA has been a fantastic partner. The platform is reliable, easy to use, and the continual growth of their network means our ability to respond and assist effectively keeps improving.”

Medical Responder

“We’ve been working with AURA for some time, and the service has been outstanding. The app is easy to use and gives our responders a clear picture of the exact location and situation from the moment a callout comes through. It’s made our operations faster, smoother, and far more effective.”

Medical Responder

“Working with the AURA team has been a great experience. Their professionalism, strong communication, and industry knowledge truly stand out and make every deployment smoother.”

Security Responder

FAQs

Joining is simple. Any roadside assistance operator that meets our quality and documentation requirements can apply to become an AURA response partner. Once approved, you’ll get access to the AURA Responder App, Dispatch Portal software, and all training materials. To get started, email partners@aura.services or complete the “Join now” form.    *Availability of services may vary by region.

The Responder App (available on Android, iOS, and Huawei) notifies responders of nearby incidents using AURA’s smart dispatch algorithm.    When you accept a callout, the app: Provides full incident details and GPS navigation. Tracks your route to the scene. Updates the control center and client in real time. Allows you to upload reports and images while on the scene of a response. This system ensures accountability, transparency, and faster coordination between control rooms, responders, and clients.

To join the network, your organisation must have a valid NTSA inspection certificate, valid comprehensive insurance, and a licensed driver with an up-to-date driver’s licence. Requirements may vary by region.

Responders are paid per completed callout or through pre-agreed contractual rates, depending on the partnership model. Detailed reports and earnings summaries are available via the AURA Portal, providing full payment transparency and performance analytics

AURA currently operates across South Africa, the U.K., Kenya, and the U.S., with expanding coverage in additional regions. Each response partner receives access to region-specific support and performance insights to maintain consistent service quality. *Availability of services may vary by region.

AURA’s machine-to-machine dispatch technology removes manual delays, ensuring roadside responders receive alerts instantly. The platform provides: The fastest possible response times Nationwide and multi-region coverage Real-time tracking and transparent reporting An integrated network for breakdowns, flat tyres, battery issues, and more It’s a streamlined, revenue-generating ecosystem built for roadside responders who want reliable call-outs, smarter operations, and consistent earning opportunities.