Customer platform: your operational command centre

From subscription to dispatch, one platform keeps your service running, visible and scalable.

Understand the hidden cost of weak response systems

Outdated and disconnected security response processes and systems leave you operating in the dark, no real-time insight, no true overview, no control. Your team ends up reacting, not optimising.

Why it matters?

Because delay, confusion or lack of clarity in a crisis erodes trust, drives up costs and leaves your users vulnerable.

Turn data into action, service into growth

The customer platform is the technology backbone for the delivery of mobile security services. Whether you manage users, schedule patrols or dispatch on-demand responses.

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Manage your platform  your way

Management console

Can be used by control room operators managing alarms and CCTV, enabling them to quickly select the relevant property, add relevant information, and track security officer progress.

Controllers can live track security officer progress, see tasks and images as they are completed in real time, and communicate via secure messaging with the AURA control room and responder.

Create, view, search and manage your callouts.

Detailed analytics views to get deeper insights into the usage of your response experience.

Scheduled security services booking engine.

Dispatch console

Can be used to book patrols, security escorting services and access visits.

Can be used to live track all activities and communicate via secure messaging with the AURA control room and attending responder for complete peace of mind.

Converted into call-outs through AURA’s control centre.

Scheduling console

Booking of once-off ad hoc patrols to a specific site. One hour from schedule.

Booking of regular recurring patrols according to a set schedule.

These bookings are converted into callouts by the control centre at the requested date and time and the guard is given all the details required for a quality site check.

Integration module (API)

Full API library and developer tools for integration portal functions with your existing platforms.

Technical-view logs, data streams and user controls for deeper system integration.

Integrated into widely used monitoring centre CMS software such as Sentinel, IMMIX, and others.

The Benefits

With the AURA customer platform you unlock operational efficiency, enhanced customer satisfaction, and more positive outcomes from the impact of crime, giving you an edge in the B2B and B2B2C protection service space.

Streamline onboarding and efficiently manage large property estates and portfolios with detailed site records, images, and risk and site assessments.

Add new sites in seconds and drive revenue by offering and scheduling extras like patrols and access visits..

Gain operational insight and improve service outcomes via data-driven dashboards and exception alerts.

Take ownership of all related services, reduce friction, and offer customers the very fastest and most transparent solution available.

The AURA control centre is at the heart of your safety network

Real-time oversight, full-journey transparency, instant response.

24/7 live operators

Our control centre connects your portal and our nationwide responder network in one seamless flow. Every alert is monitored 24/7 by live operators, ensuring a real human verifies every alert, tracked through responder mobile apps, and logged with full incident reporting. You get instant visibility, accurate status updates, and a complete audit trail for every case.

How it works

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Enablement

Portal admin users add and manage detailed site records.

Activation

Monitored alarms or CCTV initiate a dispatch to the AURA network by a controller via the cloud portal or software integration to a CMS platform.

Automated dispatch

A dispatch received triggers the Ringing Algorithm to find the nearest on duty vetted security officer.

Call-out accepted

The security officer accepts the callout and is directed to the site location.

Live tracking

The 24/7 AURA control centre and the customer can track ETA, arrival and task progress whilst on site.

Reporting

GPS timestamped tasks, images and notes are all added to the report and sent instantly on completion.

Analytics & insight

View all archived call-outs, review response times by region, and output graphics or data for internal reporting.

Optimise

Update site records, location data, and bespoke activity tasks lists to enhance response times and call-out quality.

Chosen by industry leaders

“With AURA’s smart technology and hands-on team, we’re able to keep communities across Kenya safer every day.”

Samuel Karonji, CEO

“By leveraging AURA's technology and expertise, we’ve improved service reliability while prioritising passenger and driver safety. Their response network and tracking capabilities have strengthened our emergency management and enhanced our commitment to safe, sustainable, and accessible mobility.”

Zakir Ramani, Head of Operations

“Our launch of a full end-to-end personal safety app reflects our dedication to leveraging technology in enhancing the safety and well-being of our customers.”

Japheth Ogalloh, Managing Director Kenya