Join the medical responder network

AURA medical responders provide fast, professional care during emergencies. Join the network to receive real-time alerts and respond to medical incidents in your area.

What is the AURA medical responder network?

The AURA medical responder network connects licensed medics and ambulance teams to real-time emergency alerts, ensuring faster, coordinated response when every second counts.

Integrates with control centres for seamless communication and dispatch tracking
Uses smart dispatch to connect the nearest available responder to each emergency.
Provides fair access to callouts and growing opportunities nationwide.

From alert to impact — faster with AURA

01

Grow your business

Get more medical callouts and grow with AURA’s trusted network.

02

Work smarter, not harder

Use the AURA Portal for real-time dispatch, routing, and performance tracking.

03

Build trust and transparency

Use GPS tracking and reports to stay accountable and streamline processes.

Join the network

How it works

Joining the AURA medical responder network is simple. Follow these quick steps to start responding to medical emergencies and earning through the platform.

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Apply & get verified

Ensure you have the appropriate medical licences and certifications, qualified personnel, and dependable emergency vehicles.

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Onboard

Complete onboarding and training to set up the AURA Responder App and access the Control Centre tools.

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Receive alerts

Get real-time medical alerts and respond fast with smart dispatch.

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Earn

Earn per callout and track performance in the AURA Portal.

What you need to get started

Before joining the AURA medical responder network, make sure your team meets the key requirements for reliable, professional emergency response.

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Licenses and certifications

Hold the required medical licenses and certifications, have trained personnel, and reliable emergency vehicles or ambulances.

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Reliable communication

Depending on your responder type, AURA can supply EMS devices, or integrate with your existing smartphones or control devices that support GPS tracking and real-time communication

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Stable internet connection

Ensure a consistent data connection to receive dispatch alerts, navigate to incidents, and update callout status in real time.

Supported medical callouts

AURA connects medical responders to a range of emergency and standby services, ensuring fast, coordinated care when every second counts.

Emergency medical response

Automatic dispatch for medical emergencies, including treatment, stabilisation, and patient transport. This also includes Inter-Hospital Transfers (IHT) to move patients between medical facilities.

Emergency medical response

Standby ambulance services

Available for events or special operations — full-day, half-day, or defined time periods — providing on-site readiness for any medical situation.

Standby ambulance services

Technology that supports you

AURA’s technology ecosystem gives responders the right tools to operate efficiently, stay connected, and respond faster. Each product is designed to enhance coordination, visibility, and control across every callout.

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Dispatch console

Manage, monitor, and coordinate responses in real time through an intuitive web-based control centre.

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Responder app

A mobile app for responders to receive alerts, navigate to incidents, and report outcomes.

Ready to join?

It takes less than five minutes to apply and start receiving verified callouts in your area. Grow your business, respond faster, and be part of a trusted network.

Ready to join?

What responders have to say

AURA has been a fantastic partner. The platform is reliable, easy to use, and the continual growth of their network means our ability to respond and assist effectively keeps improving.

Medical Responder

We’ve been working with AURA for some time, and the service has been outstanding. The app is easy to use and gives our responders a clear picture of the exact location and situation from the moment a callout comes through. It’s made our operations faster, smoother, and far more effective.

Medical Responder

Working with the AURA team has been a great experience. Their professionalism, strong communication, and industry knowledge truly stand out and make every deployment smoother.

Security Responder

FAQs

Joining is simple. If you’re a licensed EMS provider, you can apply to become an AURA response partner. Once approved, you’ll receive access to the AURA Responder App, Dispatch Portal software and training materials.

To get started, email partners@aura.services or complete the “Join now” form.

The Responder App (available on Android, iOS, and Huawei) notifies responders of nearby incidents using AURA’s smart dispatch algorithm. 

 When you accept a callout, the app: Provides full incident details and GPS navigation. Tracks your route to the scene. Updates the control center and client in real time. Allows you to upload reports and images while on the scene of a response. This system ensures accountability, transparency, and faster coordination between control rooms, responders, and clients.

To join the network, your organisation must: Hold the necessary local licenses and certifications (e.g., DOH License for medical). Maintain a reliable fleet and trained personnel. Commit to AURA’s response time standards and service-level agreements. Have active data connectivity and GPS-enabled devices for dispatch tracking*. *Requirements may vary by region

Responders are paid per completed callout or through pre-agreed contractual rates, depending on the partnership model. Detailed reports and earnings summaries are available via the AURA Portal, providing full payment transparency and performance analytics

AURA currently operates across South Africa, the U.K., Kenya, and the U.S., with expanding coverage in additional regions. Each response partner receives access to region-specific support and performance insights to maintain consistent service quality. *Availability of services may vary by region.

AURA’s machine-to-machine dispatch technology removes manual delays, ensuring roadside responders receive alerts instantly. The platform provides: The fastest possible response times Nationwide and multi-region coverage Real-time tracking and transparent reporting An integrated network for breakdowns, flat tyres, battery issues, and more It’s a streamlined, revenue-generating ecosystem built for roadside responders who want reliable call-outs, smarter operations, and consistent earning opportunities.